Delivery charges for orders from the Online Shop?

We charge flat Rs. 80 for shipping in district Srinagar for non-subscription customers. For
subscribers, product shipping is free.
Shipping charges for all other districts are calculated at the time of checkout.

How long will delivery take?

Standard shipping generally takes 24 hours.

Shipping to districts other than Srinagar can take upto 4 days.

What exactly happens after ordering?

After any order we will start processing the order. Once the order is shipped we will send tracking details to your email address.

Do I receive an invoice for my order?

Yes, you will receive an invoice for all your orders in your email. You will also receive a printed invoice when the order is delivered.


When the order payment is taken of my bank account?

We are offering All kinds of payment methods using Paytm/RazorPay. We also provide cash on Delivery for all locations.

What are Coupons?

Coupons can provide different offers/discounts/free shipping on orders. Coupons can be applied at the time of checkout.

What should I do if I receive a damaged or wrong product?

We offer 3 days return policy in case damaged or wrong product is delivered.

Can I change or cancel my order?

Yes, you can change or cancel your order until the order is processed.

We will not be able to cancel orders that have already been processed.

In case wrong/damaged product is delivered to you, you can return it within 3 days from the date of delivery.

We will not be able to refund any amount after 3 days from the date of delivery for any order.

What happens if I cancel my order?

Once the order is cancelled, we will initiate your 100% refund and it will reflect in your bank account within 7 business days.